WE KNOW HOW TO RUN A WINNING PLAYBOOK

Incorporating appropriate systems throughout a restaurant or food service outlet allows for streamlined operations with measurable financial results. Successfully executed day-to-day operations require sound management. And from inside out, we understand how to achieve top results at every step of the way.

We’re operators. We’re owners. We’re objective … We get results.

OPERATING A RESTAURANT SYSTEM

We design and implement systems for day-to-day operations that cover front of house, back office, front desk, bar, service/training, line prep, and receiving programs. Where your business is weak, we work to repair, strengthen, and improve it. Each operation is measured against our S/H/A BUILDING BLOCKS foundational standards, allowing us to engineer profitable systems that deliver on your bottom line.

EXPERT RESTAURANT MANAGEMENT SUPPORT

We’re restaurant operators and managers ourselves so when we work with you, the advice and strategies we offer are tried-and-tested from our own experiences. However, we know that no two restaurants or food and beverage service businesses are the same, so when we work with you we evaluate your restaurant top-to-bottom, inside-and-out to find the best strategies for the management of your restaurant.

Get in touch with us today and find out how to manage and operate your restaurant for improved results.

To see what’s really happening with your business, you need an outside, expert, objective perspective. You need a team that specializes in restaurant consulting to assess each and every aspect of your operation: from front of house and back office to personnel, purchasing and menu design … and everything in between.

IMPROVEMENTS

The saying goes “There’s always room for improvement,” and this rings especially true in the food service and hospitality industry. Perhaps your concept is running smoothly, guest counts are similar to the previous year, and your food is tasty, but you just can’t seem to make the transition from a good restaurant to a great one (and a more profitable one at that).

Let our team of operators, chefs, and systems experts dig in and uncover ways to take your business to the next level with our daily operations improvement service review. By implementing systems, training staff, and upgrading menu and beverage programs, you can enhance current successes and work together to meet new goals.

The result? Amazing food, efficient operations, and higher guest counts.

OPENTABLE + TECHNOLOGY SYSTEMS

Online and digital reservations tools can be a restaurant’s best friend … or biggest nemesis. We know firsthand that when the OpenTable software and system is used correctly, (and it is one of the most under-utilized systems in the industry!), it is worth its weight in gold.

Our hospitality operations experts are fluent in OpenTable’s electronic reservations booking system and can reengineer your front desk for ideal floor and table management in order to increase your overall bookings and leverage the power of the online presence for marketing and guest attraction.

Other benefits of a strong online booking system, like OpenTable, include: robust analytical reporting and guest management services in a seamless, efficient, and easy-to-use package. By focusing efforts to maximize accurate reservations sheets representing availability and operating from realistic table turn times, you’ll soon capture incremental diners and therefore realize increased revenue.

Since computers and automation touch every aspect of restaurant operations, selecting the right POS system is a big decision. Sure, you may have had the most advanced system installed in your restaurant, but if your team doesn’t know how to maximize its potential, the system will consistently underperform.

Good technology should streamline operations. We will recommend the right POS system for your business model, then combine redundant systems, analyze and restructure current bookkeeping and inventory operations, and create site-specific platforms to increase overall success.

Our operations and management experts have access to service providers in the industry and can help select the appropriate system(s) for your business. We are fluent in the integration of inventory and sales tracking, understand how to maximize performance and accountability, and can help make ‘checking the books’ an enjoyable part of every day.

PURCHASING + PROCUREMENT

Whether you have one site or hundreds of units, purchasing supplies and ingredients can take staff time and energy that is better spent on other endeavors. With the assistance of our operations and purchasing experts, there are ways to take your purchasing and procurement off site, so it’s removed from your immediate to-do list.

Working within your own system, we can fulfill procurement services in a way that improves upon previous systems and helps save time and money in the process.

FOOD SAFETY AUDITS

Whether you’ve had problems with food safety in the past or are looking to avoid them in the future, experts in food safety can ensure you are following best practices and improving your chefs’ systems.

Led by our top culinary and back office operations experts, we provide processes and systems to keep your kitchen clean and safe so you can serve food that only your guests will love, but that consistently surpasses the health department’s requirements.

SECRET SHOPPERS + "ROG REPORTS"

We refer the industry’s most carefully screened professional restaurant evaluators, who visit your restaurant(s), blending in perfectly. The independent restaurant SECRET shoppers measure performance based on your criteria and provide a detailed, step-by-step narrative of the experience.

S/H/A'S dedicated restaurant consultants then compare this data against industry benchmarks providing restaurateurs with results that are useful, relevant and actionable.

The ROG REPORT you receive from S/H/A is complete, detailed, objective and fully fact-checked.  The carefully screened independent SECRET shoppers will be there when you cannot.