Manager + owner Training

Up to 18 Weeks

Our consultants create custom restaurant and hospitality training programs that will help your restaurant’s managers reach their potential. We’re well known for our restaurant and hospitality manager programs, and our manager in training (MIT) programs.

Our programs train, develop, and invest in management staff, hence building loyalty and trust, which helps diminish turn-over. For a restaurant management training program, you need a great trainer. With S/H/A’s expert advisors, you’ll get the best.

The goal of our restaurant and hospitality management & staff training programs are to build confident loyal talent, instill your food & beverage concept’s culture, all while providing your restaurant’s staff with the management and leader skills to become the best team members they can be.

Whether you are a restaurant or hospitality company founder, restaurant owner or CEO seeking confidential and actionable feedback and coaching for yourself or are looking for options to provide targeted development to one of your executives or lead operators … we offer solutions-driven approaches that challenge and expand skills and knowledge.

We have programs for restaurant Executive Coaching that fit your needs, no matter the scale or the scope of your F&B operation. The scenarios are straightforward: we work directly with candidates in a mix of side-by-side, hands-on, and telephone training sessions that are both structured yet informal. Whether the coaching is specifically related to skills development or as a feedback and improvement check, the expertise provided by our team will have an immediate impact.

Culinary + Service

Up to 12 Weeks

Most of us in the restaurant industry have been a server or cook at one time or another. And if you’ve been there, then you know – it’s not easy! But, in the end: the success of any restaurant starts with great servers/cooks, and setting them up for success is the first necessary step any restaurateur should take. That’s where we come in.

Our training programs build successful server teams by integrating the restaurant brand and culture through everything related to a server’s job. Our designating trainers work closely with the service team, help guide in the creation of strong written materials outlining your restaurant or F&B establishment’s best practices, and work to define goals that all servers can work. We use tactics that aim to ensure servers (and all team members) are good brand ambassadors.

Putting the time, money, and energy into team building and training resources will set up not only the individual server for success, but also create long-term dedication for maintaining a loyal following amongst the staff, and in turn, the business as a whole.

Call (617) 543-6606 to begin your free consultation.